Get Wine Adore App

PrivacyPolicy

Wine Adore Website User Data

Version: 1.0.0

1. Introduction

This Privacy Policy explains how Wine Adore (“Wine Adore”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you access or use Wine Adore’s website at wineadore.com (the “Site”).

By accessing or using the Site, registering an account, or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for the processing of personal data is:

Wine Adore
Operating via Calravel Pte Ltd
100G Pasir Panjang Rd, #03-01 Interlocal Centre, Singapura 111853

3. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the Site
  • Registered users and customers
  • Individuals participating in purchases, events, Wine Cellar storage, or promotions

This policy applies only to the Wine Adore website and does not govern data collected through third-party platforms unless explicitly stated.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Identity and Contact Data

  • Full name
  • Profile picture
  • Date of birth (for age verification purposes)
  • Email address
  • Telephone or mobile number
  • Billing and delivery address

4.2 Account and Transaction Data

  • Account credentials (encrypted or hashed)
  • Order history and transaction records
  • Wine Cellar storage records
  • Store Credit balances and usage

4.3 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Website interaction and access logs

4.4 Marketing and Communication Data

  • Subscription preferences
  • Communication history
  • Event participation
  • Feedback and survey responses

5. Purpose of Data Processing

We process personal data for the following purposes:

  • To register and manage user accounts
  • To verify identity and legal drinking age
  • To process purchases, payments, and deliveries
  • To manage Wine Cellar storage and withdrawals
  • To administer Store Credit programmes
  • To provide customer support and respond to enquiries
  • To communicate service updates, policy changes, and security notices
  • To send marketing communications where consent has been given
  • To analyse website usage and improve user experience
  • To comply with legal, regulatory, and accounting obligations

6. Legal Basis for Processing

We process personal data based on one or more of the following legal bases:

  • Contractual necessity: to perform obligations arising from user registration and purchases
  • Legitimate interests: to operate, secure, and improve our services
  • Consent: for marketing communications and optional features
  • Legal obligation: to comply with applicable laws, including alcohol-related regulations

7. Disclosure of Personal Data

We may disclose personal data to:

  • Group companies and affiliated entities
  • Third-party service providers, including payment processors, logistics partners, IT vendors, and marketing platforms
  • Professional advisers and regulatory authorities where required by law

All third parties are contractually required to protect personal data and process it only for authorised purposes.

8. Cross-Border Data Transfers

Where personal data is transferred outside Singapore, we ensure appropriate safeguards are in place, including contractual protections or other lawful transfer mechanisms, to ensure a comparable level of data protection.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, regulatory, tax, and accounting requirements.

When data is no longer required, it will be securely deleted or anonymised.

10. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyse website traffic and usage

Users may manage cookie preferences through browser settings or cookie management tools. Disabling cookies may affect Site functionality.

11. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

While we take appropriate safeguards, no system is entirely secure, and users acknowledge that data transmission over the internet carries inherent risks.

12. Your Rights

Subject to applicable law, you may exercise the following rights:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Restrict or object to processing
  • Withdraw consent for marketing communications

Requests may be submitted to support@wineadore.com. We will respond within legally prescribed timeframes.

13. Third-Party Links

The Site may contain links to third-party websites. Wine Adore is not responsible for the privacy practices or content of such external sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices.

Material changes will be communicated via the Site or by email. The version number above indicates the current version in effect.

15. Governing Law

This Privacy Policy is governed by the laws of Singapore.

16. Contact Information

For questions, concerns, or requests relating to this Privacy Policy, please contact:

  • Email: support@wineadore.com
  • Phone: +6582427334
  • Address: 100G Pasir Panjang Rd, #03-01 Interlocal Centre, Singapura 111853